Telehealth

What is Telehealth?

Telehealth, lets you meet with your doctor without leaving your home. Typically, you talk with your doctor over the phone or meet virtually using a computer or smart device (such as an iPhone or iPad) with an internet connection. This type of meeting is often called a “Virtual Meeting” or an “E-Meeting.”

Most insurances, including Medicare, cover Teleheath visits.

Preparing for your Telehealth or E-visit Appointment

Medicare Telehealth visit

  • Call to schedule your Telehealth appointment
  • Prior to your appointment, we will contact you with meeting information and instructions
  • Medicare co-insurance and deductible will apply and must be paid by credit card at time of visit
  • Your virtual visit will last 20 minutes.
  • For instructions on using Zoom for your Telehealth visits, see the instructions at the bottom of this page

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Virtual check-in – medical visit

You may use this option if you have not been seen in the office in the preceding 7 days.

  • Contact our office by telephone or patient portal and give verbal consent to have a virtual visit
  • Relay your concerns to the Nurse who will determine if visit can be done virtually vs. in office
  • A nurse or doctor will contact you by telephone or through the patient portal
  • Medicare co-insurance and deductible will apply and must be paid by credit card at time of visit

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Virtual check-in – Remote monitoring – CGM/ Insulin Pump / InPen download

You may use this option if you have not been seen in the office in the preceding 7 days and can upload your pump/CGM/ InPen data.

  • Contact our office and let us know that you have uploaded your pump/CGM/ InPen data for our review
  • A doctor will review your data and contact you within 24 business hours via telephone or through the patient portal with recommendations
  • Medicare co-insurance and deductible will apply and must be paid by credit card at time of visit

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E-visit – up to 7 days monitoring

You may use this option if you have not been seen in the office in the preceding 7 days

  • Contact our office by telephone or patient portal and give verbal consent to have a virtual visit
  • Relay your concerns to the Nurse who will determine if visit can be done virtually vs in office
  • A nurse or doctor will contact you by telephone or through the patient portal
  • We will monitor you virtually for up to 7 days and schedule virtual or in-office visits as appropriate
  • Medicare co-insurance and deductible will apply and must be paid by credit card at the end of the 7 day follow up. There is one co-pay for this visit.

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Office in-person visit

By appointment only, No walk-ins permitted.

  • Limited to patients whose medical concern cannot be managed as a virtual visit
  • Please call the office or ask to schedule a visit thru the patient portal
  • Patients who have flu-like symptoms, recent travel or hospital visits or admissions within the past 2 weeks will be assessed via telephone prior to being given an office visit. No walk-ins permitted.
  • Upon entry, you will be asked screening questions and your temperature will be taken

How to use Zoom for your Telehealth Appointment

Install Zoom before your scheduled meeting:

  • To install Zoom on your computer, click the link in the Zoom meeting invitation that was e-mailed to you and follow the prompts
  • To use Zoom from your Smart Phone or Tablet, go to https://zoom.us/join and click the App Store or Google Play button under “Zoom Mobile Apps” and follow the prompts
  • If you are using Zoom for the first time and setting up an account, use your full and correct name or you may be denied access to the meeting.
  • Choose “Allow” for all prompts

Join a Zoom Meeting:

  • To join a meeting, do one of the following:
    1. On any device, follow the Zoom Invitation Link in your email (if this doesn’t work or you don’t have an invitations, try one of the options below)
    2. Using the internet, go to join.zoom.us
    3. On your computer, open the Zoom Desktop Client
    4. On your phone or tablet, open the Zoom App
  • If Prompted, choose “Join a Meeting” then enter your Meeting ID OR enter your Meeting ID then choose “Join”
  • If you’re not signed into a Zoom Account, type your full name
  • For best results, connect video and audio.
  • Please wait for the host to let you into the meeting

For a full guide on joing a Zoom meeting on any device, visit Zoom’s website at: https://support.zoom.us