Telehealth

Office and virtual visit guidelines due to COVID-19 outbreak

Medicare Telehealth visit

  • Schedule an interactive visit using audio and video instead of an office visit
  • Medicare co-insurance and deductible will apply and must be paid by credit card at time of visit
  • Virtual visit will last 20 minutes.
  • For instructions on using Zoom for your Telehealth visits, see the instructions at the bottom of this page

Virtual check-in – medical visit

  • If you have not been seen in the office in the preceding 7 days
  • Contact our office by telephone or patient portal and give verbal consent to have a virtual visit
  • Relay your concerns to the Nurse who will determine if visit can be done virtually vs in office
  • ARNP or MD will contact you by telephone or the patient portal
  • Medicare co-insurance and deductible will apply and must be paid by credit card at time of visit

Virtual check-in – Remote monitoring – CGM/ Insulin Pump / InPen download

  • If you have not been seen in the office in the preceding 7 days
  • Let us know that you have uploaded your pump/CGM/ InPen data for our review
  • ARNP or MD will review data and contact you within 24 business hours via telephone or patient portal with recommendations
  • Medicare co-insurance and deductible will apply and must be paid by credit card at time of visit

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E-visit – up to 7 days monitoring

  • If you have not been seen in the office in the preceding 7 days
  • Contact our office by telephone or patient portal and give verbal consent to have a virtual visit
  • Relay your concerns to the Nurse who will determine if visit can be done virtually vs in office
  • ARNP or MD will contact you by telephone or the patient portal
  • We will manage you virtually for up to 7 days
  • Medicare co-insurance and deductible will apply and must be paid by credit card at the end of the 7 days follow up. There is one co-pay for this visit.

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Office in-person visit

  • Limited to patients whose medical concern cannot be managed as a virtual visit
  • Please call the office or ask to schedule a visit thru the patient portal
  • Patients who have flu-like symptoms, recent travel or hospital visits or admissions within the past 2 weeks will be assessed via telephone prior to being given an office visit. No walk-ins permitted.

How to use Zoom for your Telehealth Appointment

Install Zoom before your scheduled meeting:

  • To install Zoom on your computer, click the link in the Zoom meeting invitation that was e-mailed to you and follow the prompts
  • To use Zoom from your Smart Phone or Tablet, go to https://zoom.us/join and click the App Store or Google Play button under “Zoom Mobile Apps” and follow the prompts
  • If you are using Zoom for the first time and setting up an account, use your full and correct name or you may be denied access to the meeting.
  • Choose “Allow” for all prompts

Join a Zoom Meeting:

  • To join a meeting, do one of the following:
    1. On any device, follow the Zoom Invitation Link in your email (if this doesn’t work or you don’t have an invitations, try one of the options below)
    2. Using the internet, go to join.zoom.us
    3. On your computer, open the Zoom Desktop Client
    4. On your phone or tablet, open the Zoom App
  • If Prompted, choose “Join a Meeting” then enter your Meeting ID OR enter your Meeting ID then choose “Join”
  • If you’re not signed into a Zoom Account, type your full name
  • For best results, connect video and audio.
  • Please wait for the host to let you into the meeting

For a full guide on joing a Zoom meeting on any device, visit Zoom’s website at: https://support.zoom.us